What do you think of when you hear ‘luxury retail’? Big name brands? Personal service? High-quality products at equally high prices? Once upon a time

For startups, opening a real-world, physical store can seem a bit quaint. Who wants to deal with the sky-high rents charged in prime, urban

There’s quite a lot on offer in Oxford’s new John Lewis, but is the ‘experience’ of shopping the store something that’s been around for

Ted Baker  is embarking on an exciting pilot program that brings in-store stylists closer to its online shoppers, aiming to enrich its service offerings

Melbourne has been chosen as the seventh city globally for the Mercedes me concept store which will open in the CBD on Friday 3rd

Nike has launched an in-store service that lets people customise a pair of shoes and then manufactures them in less than 60 minutes. Upon entering the

The process whereby shopping meets unusual experiences head-on is developing fast with more and more companies getting in on the act, and it’s leading

Sustainable outdoor clothing brand Patagonia has for years hosted ‘Worn Wear’ pop-up events, where customers are able to hand in old clothing for exchange